openhand Store Privacy Policy

Last Updated: July 16, 2026

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Overview

At openhand Store, safeguarding your personal information is a responsibility we take seriously. This Privacy Policy describes the types of data we gather, the ways we put that data to use, and the measures we employ to keep it secure whenever you browse our website or purchase from our online store.

Information We Collect

When you engage with our services, we may gather the following categories of personal information:

• Account & Order Data: Your name, email address, shipping address, billing address, and purchase history, which we collect when you register an account, complete a purchase, or update your openhand Store profile.
• Payment Data: Handled entirely by our PCI-DSS-compliant payment processor. openhand Store does not retain full card numbers, security codes, or any other sensitive payment authentication details.
• Usage Data: Your IP address, device type, browser type, and the pages you visit — gathered automatically through cookies and analytics tools as you navigate our platform.
• Communications: Any messages, inquiries, feedback, or support requests you submit to us by email, contact forms, or other communication channels.

How We Use Your Information

Your information is used strictly for the following purposes:

• To process and fulfill your orders, including payment handling, order confirmation, shipping coordination, and delivery updates.
• To answer your customer inquiries, resolve account or order problems, and address any feedback you provide.
• To send transactional, service-related emails (such as order receipts, shipping notifications, and account alerts) that are necessary for your use of our services.
• To examine usage trends and enhance our website functionality, product offerings, and overall customer experience.
• We deliver marketing and promotional emails only when you have expressly opted in to receive them — you may withdraw that consent at any time through the unsubscribe link included in every message, or by contacting our support team.

Sharing of Information

We do not sell, rent, or trade your personal information to any third parties for their own commercial or marketing purposes. We share your personal data only with reputable third-party service providers whose work is essential to running our business, and only to the extent needed for them to carry out their contracted services on our behalf. These providers include:

• PCI-DSS-compliant payment processors that handle secure transaction processing;
• Licensed shipping and delivery carriers that fulfill and deliver your orders;
• Analytics providers, who receive only anonymized, aggregated usage data that cannot be traced back to you as an individual. Every third-party provider we engage is contractually obligated to meet rigorous data protection standards and is prohibited from using your personal information for any purpose beyond the services they deliver to openhand Store.

Your Rights

All users hold data protection rights consistent with the jurisdiction in which they reside:

• CCPA (California residents): You have the right to know what personal data we collect about you, the right to request deletion of your personal data (subject to legal exceptions), and the right to opt out of any sale of your personal data. openhand Store does not sell personal information to third parties, as noted in our Sharing of Information section.
• Other U.S. State Privacy Laws: Depending on your state of residence, you may also hold rights to access, correct, delete, or obtain a portable copy of your personal information, and to opt out of certain processing activities as provided under applicable state law. To exercise any of these rights, contact our support team at [email protected]. We will verify your identity and respond to your request within 30 days of receipt, in compliance with applicable data protection regulations.

Cookies

We use two categories of cookies on our website:

1. Essential Cookies: Required for core site functionality, including account login, shopping cart operation, order processing, and secure checkout. These cookies are necessary for the site to function and cannot be disabled.
2. Analytics Cookies: Used to collect anonymized data about how users interact with our site to help us understand usage patterns and improve our services. You may control or disable non-essential (analytics) cookies at any time via your browser's cookie settings. Disabling essential cookies may impact the functionality of our website and your ability to complete purchases.

Changes to This Policy

openhand Store may revise this Privacy Policy periodically to reflect adjustments in our business practices, services, or applicable legal requirements. Should we make material changes to this policy, we will notify you by email (to the address linked to your account) or by posting a prominent notice on our website at least 14 days before those changes take effect. Your continued use of openhand Store's services after any changes to this Privacy Policy become effective constitutes your acceptance of the revised policy. We recommend reviewing this policy periodically to stay informed of how we protect your personal information.